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At Stackry, we prioritize compliance with the laws and regulations of each country and the carriers we work with. As a result, there are certain items we cannot ship, commonly known as ‘prohibited items.’
We take these regulations very seriously to ensure the safety and legality of all shipments. Please review our list of prohibited items to ensure your package meets all legal requirements before shipping.
If you have questions about shipping an item, please contact Stackry via chat or at support@stackry.com BEFORE you ship to Stackry’s secure operations center.
Each item category includes examples for your convenience. Just click or tap the icon for more details.
Including but not limited to items listed below without manufacturer label
Stackry cannot ship a prohibited item to an international destination. Customers have multiple options and must work with Stackry support to determine one of the following:
No. Stackry does not allow the use of third party shipping labels. Customers must use a Stackry provided carrier for all outgoing shipments
Some Stackry clients have reported experiences where specific retailers canceled shipments or restricted purchases when a Stackry locker was used as the shipping address. See Stackry's Retailer Challenges page for more information.
Packages are checked into client lockers on the same business day if received during business hours (9am-5pm EST). If retailer tracking shows delivery, it may still be a few hours withing the same business day before a package is checked in. If the business day has ended and a tracked package is not in your locker, contact Stackry support. Most receiving delays are caused due to a missing locker/unit number in address line 2 of the retailer's mailing label. Stackry support will work with clients to help track down the item.
