FAQ's

Amazon has added an extra layer of security confirming delivery of certain high value items. If your item falls into this category, Amazon will send the customer a six digit One Time Password (OTP). Stackry will need to show an Amazon driver this 6 digit code to receive the package. If you receive a high value package OTP from Amazon, please reach out to Stackry customer support with this code immediately upon receiving it.

Information & photo requests are completed the same or following business day (M-F).

Packages are checked into client lockers on the same business day if received during business hours (9am-5pm EST). If retailer tracking shows delivery, it may still be a few hours withing the same business day before a package is checked in. If the business day has ended and a tracked package is not in your locker, contact Stackry support. Most receiving delays are caused due to a missing locker/unit number in address line 2 of the retailer’s mailing label. Stackry support will work with clients to help track down the item.

Stackry automatically sends clients one FREE photo of an unopened package taken at check-in. Additional photos can be taken at a cost of $4 for the first photo, $1 for each additional photo (per package).

Stackry will store your items FREE of charge for up to 45 days. Stackry clients often use our free storage to hold multiple items and then consolidate to a single package, maximizing savings on international shipping.

After 45 days, Stackry will charge .08 cents per pound, per day in storage fees.

After 60 days, packages will be disposed of or donated without incurring any liability to you or any other party whatsoever.

Yes. Stackry opens all packages to inspect the contents for damage, dangerous goods and prohibited or restricted items. Stackry customers can rest assured knowing that their items are inspected for damage before leaving the U.S., and handled and prepared appropriately for international transport.

No. Stackry only accepts trackable mail items.

Stackry checks in packages Monday – Friday (business days). Packages received during operations center business hours (9am-5pm EST) are checked in same day. Packages received after 5pm EST are checked in the next business day.

Stackry emails customers once a package is checked in at our secure operations center. Login to Stackry after receiving notification and view a photo of your package, enter customs information, re-pack or consolidate.

No. Stackry does not charge clients when we receive a package.