FAQ's
We have most of the answers. If not, please contact us.
Payments & Insurance
Which payment methods does Stackry accept?
Stackry accepts:
- All major credit cards (Visa, MasterCard, Discover, American Express)
- PayPal
- Bank Wire Transfer – contact [email protected] for more details
How do I file a damage claim and how does the process work?
To file a claim for a missing or damaged package, please contact [email protected]. To learn more about the claims process see Stackry’s limits of liability page. .
What is a Stackry Credit?
Stackry Credit is a credited dollar amount added to a client account that can be used toward shipping costs at checkout. One example of a Stackry Credit is $10 earned through Stackry’s refer-a-friend program. If you have a Stackry Credit it will be listed on your dashboard.
Does Stackry insure my shipment?
Yes. Stackry offers FREE insurance (Stackry Shipment Value Protection) for every shipment up to $100 in declared value. Additional insurance can be purchased for $5 per $100 in declared value (minimum $10 purchase).