FAQ's
U.S. Shopping
Do any U.S. retailers block shipments to package forwarders like Stackry?
Some Stackry clients have reported experiences where specific retailers canceled shipments or restricted purchases when a Stackry locker was used as the shipping address. See Stackry’s Retailer Challenges page for more information.
How does Stackry help me save on U.S. Sales Tax?
Stackry’s operations center and, by extension, every Stackry client’s U.S. address, is located in the U.S. State of New Hampshire. New Hampshire is one of only five U.S. states that does not charge sales tax on retail goods. Sales tax is as high as 7.25% on purchases in some U.S. states.
Stackry clients who shop in the U.S. and ship to their Stackry New Hampshire address automatically enjoy the benefit of 0% sales tax on all purchases.
Does Stackry offer return service?
Yes. Clients must provide a pre-paid retailer shipping label. Stackry will charge a $7.50 processing fee per label/shipment.
Why is it important that I enter my Stackry locker number in ‘Address line 2’ at U.S. retailer checkout?
‘Address line 1’ is the same for all Stackry clients. ‘Address line 2’ is the unique identifier that matches a client’s item to their unique locker at Stackry. Shipments received at Stackry without ‘Address line 2’ may be delayed at check-in and incur an additional Incomplete Address Fee of $5 to cover time spent researching and matching a package to a client locker.