FAQ's
Hazmat & Prohibited Items
Are there specific items that Stackry won’t ship?
See Stackry’s Prohibited Items page for more information, and contact Stackry support if you have questions about a specific item before you ship to Stackry.
Stackry prohibits any items which are prohibited by any laws, regulations, or statutes of any federal, state, or local government of any country through which the shipment may be carried. Any items that would require Stackry to obtain a special license to transport the shipment are also prohibited. Finally, Stackry prohibits items that would damage equipment, personnel, or other packages.
Can Stackry ship lithium batteries?
Typically yes, but due to the highly flammable nature of lithium batteries they are heavily regulated, specifically for air transport. Many factors play a role in if and how lithium batteries can be shipped, including their size, how they are packaged and country of destination. For more clarification, reach out to our experts at support@stackry.com.
What is Hazmat and how do I know if it is contained in my items?
« Hazmat, » short for hazardous materials, refers to substances or items that pose a risk to health, safety, property, or the environment. At Stackry, we prioritize safety, and our team is fully trained in identifying hazmat when it arrives at our operations center. Depending on country and/or carrier hazmat restrictions, items including but not limited to lithium batteries, perfumes, aerosols, and some cosmetics may be considered hazmat. Hazmat shipments require special handling and an additional processing cost of $12.50 per package.
Before shipping any items you believe may contain hazmat, please check Stackry’s hazmat guidelines or contact Stackry support.
What is the difference between a Prohibited Item and Hazmat?
If the Stackry operations team determines that an item is classified as « Hazmat, » in many cases the items can be shipped, but typically with restrictions. Hazmat type and country of destination play a role in these restrictions. Hazmat also requires special handling and an additional processing cost of $12.50 per package. See Stackry’s Hazmat page or contact support for more information.
If the Stackry operations team determines that an item is classified as « Prohibited, » Stackry will not ship the item forward under any circumstance. The only option for these types of items are to use Stackry’s return service or to request that the item be disposed. See Stackry’s prohibited items page for more information or contact support@stackry.com.